FAQ's

Welcome to the aigyra FAQ page!


Below, you’ll find answers to the most common questions our customers ask. If you need further assistance, feel free to contact us  we’re here to help.

  1. How do I place an order?
    To place an order, browse our products, choose the item you want, and click “Add to Cart.” When you’re ready, proceed to checkout, enter your shipping and payment details, and complete your purchase. You will receive a confirmation email once your order is placed.

  2. Do you ship internationally?
    At the moment, we ship within the United Kingdom. Additional regions may be added in the future.

  3. What are your shipping times?
    Shipping within the United Kingdom is free. Orders are usually processed within 1–2 business days. Delivery generally takes 2–5 working days after dispatch. During busy periods, please allow extra time.

  4. How can I track my order?
    Once your order has been dispatched, you will receive an email containing tracking details. You can use the tracking number to follow your parcel.

  5. What is your return policy?
    We accept returns within 14 days of delivery. Items must be unused, in original condition, and in their complete packaging. Please contact us to begin a return request. For full details, refer to our Return and Refund Policy.

  6. Do you charge restocking fees?
    No, we do not charge restocking fees.

  7. How do I request a refund?
    After we receive and inspect your returned item, a refund will be issued to your original payment method. Processing typically takes 5–7 business days, with additional time depending on your bank.

  8. Can I change my order after it’s been placed?
    Orders are processed quickly, so changes may not always be possible. If you need to modify your order, please contact us immediately at aigyra.Store@inbox.eu and we will do our best to assist.

  9. What should I do if my order is damaged or missing?
    If your order arrives damaged or does not arrive as expected, please contact us at aigyra.Store@inbox.eu within 48 hours of receiving your package.

  10. How do I contact customer support?
    You can reach us by:
    Email: aigyra.Store@inbox.eu Phone: +44 1856 731711
    Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (UK time)

  11. Do you offer gift cards?
    At this time, we do not offer gift cards, but this may be considered in the future.

  12. Is it safe to shop on your website?
    Yes. aigyra uses secure payment processing and standard security measures to protect your personal and payment information.